Terms of service

These Terms of Service (“Terms”) govern your use of our website and services operated by ALVINA (“we”, “us”, or “our”). By accessing our website or making a purchase, you agree to be bound by these Terms.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your region or have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

ALVINA offers fashion and personalized jewellery, including customized name necklaces, bracelets, rings, earrings, and gift box jewellery.

We make every effort to display product images, descriptions, and colors as accurately as possible. However, actual product appearance may slightly vary due to lighting, screen settings, or craftsmanship.

3. Customized Jewellery

Customized or personalized jewellery is made specifically according to customer-provided details such as names, initials, dates, or custom text.

Please ensure that all customization details are entered correctly before placing your order. ALVINA is not responsible for errors made by customers during the customization process.

Customized products are non-refundable and non-returnable, except in cases of manufacturing defects or damage during delivery.

4. Pricing & Payments

All prices listed on the website are subject to change without prior notice.

Payments are processed securely through Shopify’s supported payment gateways. We do not store or have access to your complete payment details.

5. Order Accuracy & Cancellation

We reserve the right to cancel or refuse any order if incorrect pricing, product availability issues, or suspected fraudulent activity is identified.

Orders for customized jewellery cannot be cancelled once production has begun.

6. Shipping & Delivery

Shipping timelines provided are estimated and may vary due to location, courier services, or unforeseen circumstances.

ALVINA is not responsible for delays caused by courier partners, customs clearance, or external factors beyond our control.

7. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of ALVINA and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

ALVINA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the maximum extent permitted by applicable law.

9. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted on the website.

11. Contact Information

For questions regarding these Terms of Service, please contact us at:

Email: youralvina.in@gmail.com  
Phone: +91 82917 65183