Privacy policy

This Privacy Policy describes how ALVINA (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the website, we collect certain personal information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

For customized jewellery orders, we may also collect personalization details such as names, initials, dates, or other custom text provided by you.

2. How We Use Your Personal Information

We use the personal information that we collect to:
- Process and fulfill your orders, including customized jewellery orders
- Communicate with you regarding your order, delivery, or support requests
- Screen our orders for potential risk or fraud
- Improve and optimize our website and customer experience

3. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to power our online store and payment gateways to process transactions.

We may also share your personal information to comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights.

4. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand customer interactions with our website. You can control cookies through your browser settings.

5. Data Retention

When you place an order through the website, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Rights

If you are a resident of certain regions, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

9. Contact Information

For more information about our privacy practices or if you have questions, please contact us at:

Email: youralvina.in@gmail.com  
Phone: +91 82917 65183